Data requests
個人資料要求
English
How to make a request
Email cs@supersportspark.com with the subject “SSP Customer Comment Service — Data Request”. You can ask for access to, correction of, or deletion of information handled by this service.
What to include
- The platform, such as Facebook or Instagram.
- The relevant comment or post link, or the identifiers if you have them.
- The approximate date and a clear description of the information or action requested.
- How the account or information relates to you, so staff can assess your authority.
Do not send passwords, verification codes, payment details or unnecessary identity documents. Do not post personal details publicly. A public link alone is not proof that you are authorised to request action on the information.
How requests are handled
SSP staff review the request, verify the requester's authority and identify the relevant records and dependencies. They may ask for only the additional information needed to verify and locate the request. Staff explain the action that can be taken and any unresolved part. This is a human-reviewed process, not an automatic deletion form.
Current deletion limits
The enabled retention process covers eligible new, closed local Meta handling journals and acknowledged cloud hints under the rules in the privacy notice. Manual deletion of shared staff records is not currently enabled. Requests needing deletion beyond the enabled process require technical review and completion of the necessary safeguards; they must not be reported as completed before the action and its result are verified. We will explain any part that remains outstanding.
A restricted duplicate-prevention marker may remain, and active handling, uncertain delivery or linked records can require a hold. This request route does not itself delete your Meta account, public posts, comments or replies, other organisations' copies, or backups. We do not promise automatic or complete erasure across all providers and backups.
Contact
For questions about a request or this notice, use the email address above. Please keep any follow-up in the same email conversation so staff can identify the request.
繁體中文
如何提出申請
請電郵至 cs@supersportspark.com，主旨註明「SSP Customer Comment Service — 資料要求」。你可要求查閱、更正或刪除由本服務處理的資料。
請提供的資料
- 所使用的平台，例如 Facebook 或 Instagram。
- 相關留言或帖文連結，或你持有的識別碼。
- 大約日期，以及清楚說明所涉資料或要求採取的行動。
- 帳戶或資料與你的關係，以便職員評估申請權限。
請勿提供密碼、驗證碼、付款資料或不必要的身分證明文件，亦不要公開張貼個人資料。單憑公開連結不足以證明你有權要求處理相關資料。
申請如何處理
SSP 職員會審閱申請、核實申請人的權限，並辨識相關紀錄及關聯事項。職員可能要求提供核實及尋找申請所需的額外資料，並說明可採取的行動及未解決部分。這是人手審閱程序，並非自動刪除表格。
現行刪除限制
已啟用的保留程序按照私隱通知所述規則，涵蓋符合條件的新建立且已結案的本地 Meta 處理紀錄，以及已確認接收的雲端提示。目前尚未啟用共用職員紀錄的手動刪除。超出已啟用程序的刪除要求須經技術審閱，並完成所需保障措施；在實際行動及結果獲核實前，不可視為已完成。我們會說明仍未完成的部分。
受限制存取的防重複標記可能繼續保留；仍在處理、傳送結果未確定或有連結紀錄的個案，亦可能需要保留。本申請途徑本身不會刪除你的 Meta 帳戶、公開帖文、留言、回覆、其他機構的副本或備份。我們不承諾自動或全面刪除所有供應商及備份中的資料。
聯絡
如對申請或本通知有疑問，請使用上述電郵地址。請在同一電郵對話內跟進，以便職員辨識申請。